Washing Hands

Charlotte Elizabeth Aesthetics COVID - 19 Operational Policy

Essence of Beauty

Coronavirus (COVID-19) Infection Prevention & Control Protocols and Guidelines 

Due to the pandemic there have needed to be some adjustments to try and mitigate as much as possible for the virus to not be spread. 

I have a duty of care you to you and myself during treatments. My priority is to ensure you are all as safe as can be with the protective prevention and control protocols I have implemented for you in clinic. This is in line with current guidance and regulation from the Government, relevant associations and my professional governing body The Nursing and Midwifery Council.

Social Distancing

The Government currently advises public and workers to adhere to a 2-metre distance from one another as a safety precaution. The Government realises that this may not be possible for all circumstances, so as a clinic we will abide by the two meter “rule” until your treatment dictates otherwise. 

Booking Appointments

  • All appointments must be booked electronically through our online booking system; no appointments will be booked in clinic to reduce the length of time you are in clinic for. 

  • The 48 hour cancellation notice is void if you start to experience symptoms the day before your treatment, if this is the case, please contact Charlotte Elizabeth Aesthetics and we will re-arrange your appointment at a later date. 

  • No refunds of booking fees will be given, they will be transferred to another appointment time/date. 

  • If I personally feel ill or have symptoms of C0VlD-19 myself, it will also be necessary to cancel your appointment at short notice.

  • Should either of these scenarios occur a self-isolation period of 14 days is essential to be carried out before returning to clinic. I appreciate this may be inconvenient and apologise in advance, but it is done entirely for everyone’s safety.

  • If your appointment is cancelled for any reason, I will aim to get you booked back in as soon as possible following a return to complete full health and a period of at least 14 days of self-isolation has happened.

  • No un-arranged walk ins allowed.  

48-72 Hours Before your Appointment 

To minimise cross contamination risks the clinic is now paperless so all consultation and consent forms will be sent to your email address and must be signed and returned electronically prior to your appointment; in the absence of returning your completed forms your appointment will be delayed to a later date. No exceptions will be made.

Additional Treatment Risks

It is important that you thoroughly read your consent forms that will be emailed 72-hours in advance of your treatment to gain a full understanding of the associated risks before consenting to having treatment. The 72-hour time frame should also enable enough time to ask any associated questions and gain further clarity to decide whether you still want to go ahead with your appointment.

There is the additional risk now with treatments that in the event of a future lockdown, or if either one of us needs to go into self-isolation that you are unable to receive the appropriate aftercare required. 

24 Hours Before your Appointment

Before each appointment you will be placed into a triage system in which you will have to complete a pre-appointment wellness health-screening check. This will be carried out electronically through your email address; depending on your answers you may need a follow up telephone call before being able to attend clinic.

This process is solely reliant on your honesty so please for the sake of myself, all other clinic patients and their loved ones be honest.

Please DO NOT attend clinic for your appointment if:

  • You are feeling at all unwell

  • You are feeling feverish

  • You have shortness of breath

  • You have flu-like symptoms such as fatigue, headache

  • You have nausea or diarrhoea

  • You have chills or shivering

  • You have muscle pains or rash

  • You have loss of taste AND / OR smell

  • You have a sore throat

  • You have had a new cough or other respiratory tract signs develop in the last 14 days

  • Your temperature is or has been above 37.3 °C in the last 14 days

  • If any member of your household is feeling unwell or has any of the above symptoms

  • If you or a family member has any C0VID-19 symptoms

  • If you or any member of the same household have travelled overseas in the last 15 days

  • If you or any member of the same household have attended an in-person event in the last 15 days

If any member of the same household feel ill or display any symptoms of C0VlD-19; please advise me as soon as possible and DO NOT COME TO THE CLINIC FOR YOUR APPOINTMENT.

You will be turned away if you show any signs of being unwell; even if you are convinced it is a common cold PLEASE DO NOT VISIT.

    • Considerations you need to take into account are if you have been directed to self isolate for the past few months by the government. If this is the case, please do think about further consequences of attending clinic for a treatment. 

Consultations and Reviews

All consultations and review appointments will be carried out via video link in the first instance; ONLY after this and if it appears necessary will a face to face consultation or review appointment be booked.

Visiting the Clinic for Appointments

Please go to the toilet before arriving for your appointment as the toilet is not open for public use during the pandemic. 

We do however understand that it is sometimes unavoidable; if you do use the toilet facilities, please flush the toilet with the lid down.


Please attend your appointments as close to the appointment time as possible. If you are 15 minutes late for your appointment I will be unable to treat you due to the times between clients needed for cleaning thoroughly. 

The waiting area is out of use, no exceptions will be made. We apologise for any inconvenience.

Please attend your appointment alone in order to reduce face to face contact. 

The only person that will be allowed to enter the clinic will be the named person for the appointment at the specific time booked, please do not attend with family, friends or children. 

If you usually travel or attend with another person, they will need to wait in the car as the waiting area is out of use.

If both of you have an appointment you will each need to attend your individual appointment times separately so again, please can one person wait in the car. Sometimes you may be from the same household, but this is to protect myself and other patients that visit the clinic.

Please do not attend your appointment with shopping or excess belongings.

Please adhere to the 2 metre social distancing guidelines until it is time for your treatment; no handshakes or hugging (sorry).

On arrival your temperature will be checked and on satisfactory reading of a temperature below 37.3°C will see you invited in.

At this point we will provide you with a disposable hair net, shoe covers and you will then be guided to sanitise your hands; hand washing will also be a requirement prior to leaving the facility. 

You will then be taken directly to the treatment couch where a further face to face risk assessment will be carried out.

Please be rest assured that a full risk assessment has been carried out to ensure it adheres to all safety guidelines set at this current time.

Your treatments

A full risk assessment has been carried out for each available treatment and will be continually reassessed so that I am confident I can continue to provide them safely.

All consultations prior to your treatment will be documented on an online secure system. 

During your treatment

We understand the importance of hand hygiene and will ensure that all hand washing is carried out in accordance with NHS recommendations before and after every treatment.

All measures have been taken to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let us know. We will do whatever we can to satisfy you.

After the treatment

In order to avoid handling of cash, it would be preferable if you could pay for your treatment by card or a bank transfer. 

As stated above any further appointments must be booked after leaving the clinic facility either by telephone or through the online booking system.

Prior to leaving the clinic facility it is required that you wash your hands again.

Product Purchases

If you require to purchase any products these can be posted directly to you. 

Our Duty of Care & Responsibility to You


Standard infection control precautions will continue to be carried out as usual. In addition, the clinic will be cleaned between every appointment; this includes but is not limited to all surfaces, treatment couch, chairs, mirrors, keyboards, counter tops, desk, door handles, taps, card machine, toilet facilities, and any other touch points between patients and staff. The clinic windows will also be opened between appointments to allow as much room ventilation as possible.

When cleaning the clinician will be bare below the elbows and wear appropriate PPE to prevent any contamination to the person or uniform; clean single use disposable apron and gloves will be used and changed immediately after cleaning prior to the next patients’ arrival. A single use face mask and reusable face visor will also be worn at all times.

To allow time for the cleaning process, it has been advised that a 30-minute gap be left between appointments. For this same reason if you arrive early for your appointment please wait in your car until your allocated appointment time.

This also reduces the risk of patients crossing paths and reduces the risk of transmitting the virus between each other.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

All cleaning products adhere to the Public Health England guidance.

All disposable items will be disposed of using NHS England C0VID-19 waste management standard operating procedure.

Wherever possible environmentally friendly, single use items will be used during treatments that will be disposed of safely after use in order to protect you from cross infection.


Clinicians will wear PPE in keeping with PHE guidelines, safe systems of working guideline and best practice local protocols. PPE will be applied and removed following the NHS guidelines to further reduce the risk of spreading the virus.

All gloves and aprons will be single use, changed and disposed of after each patient appointment. Visors and protective eye wear will also be cleaned and sanitised after each patient appointment.

Clinic uniform has been changed to adhere to current recommendations of washing all clinic wear on a 60°C wash following each clinic day and as always, we will remain bare below the elbow, hand washing will be extended to include both forearms and hair will be tied back. Also, when I arrive in clinic I will change into my clinic uniform for the day. At the end of the day the uniform will be put into a designated wash bag and taken home to be washed. 

Thank you, as always. 

As I’m sure you’re aware these measures cannot completely remove all risk in relation to Covid-19 but will play an important role in helping. I will continue to take advice from the Government, the NHS and important aesthetic bodies regarding the most up to date guidelines and safest practices. Protocols and policies will be amended as needed. 

This is alot to take in, I do understand. The new “normal” will take a while to get used to, and hopefully in the not too distant future these will be relaxed slightly.

Thank you for your ongoing support and understanding and I do apologise for any inconvenience caused. 

Warmest regards,